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Marlayna and Tom were very helpful and friendly. They have a large selection of stoves and supply wood pellets. In my opinion, these are the people you want to do business with.
Buck Stove installed a gas fireplace insert. It quit working. Their repairman was here 5 times. Each time a new part needed to be ordered. Today he insisted the internal report part was missing and he didn’t take it. Acted as if we did something with it. Told him to leave and we would call someone else.
Is there a way to give a negative rating. 7 years ago chose Martin Stove in Butler due to poor service in Monaca. Made the mistake of getting a part thru that store. They are incompetent. Have no idea what is available thru their suppliers. Claimed to look up the part, ordered. When it was determined to be incorrect, would not accept return on a special order. Be very wary doing business there. Martin Stove is worth the drive and employs professionals.
The whole process was wonderful. Marlena helped me pick out the perfect stove after listening to why and what I expected out of a pellet stove.I went back a week later to order pellets and a base. They two gentlemen working that day explained the different pellets they had and helped me pick out a base.They installed on they day the said. The two gentlemen were wonderful. They answered my question, took the time to explain everything to me then had me demonstrate that I understood. They stayed till all my questions were answered and everything was working as it should. They cleaned up and took everything with them.I felt they genuinely cared for there customers. It was more that just a sale to them, they took pride in what they do. Never did I feel rushed, the whole process was awesome. You don't find businesses like this anymore.
Awesome company and installers.We recently went close to 72 hours without power after widespread windstorms came through our area.My Mom has been wanting replacement gas logs for our fireplace. She stopped by Buck Stove Fireplaces today and picked out new gas logs.Surprisingly, the installers were able to come the same day and they did a great job of replacing our old copper gas lines with stainless steel lines and installing the new fireplace. The installers were all very pleasant, friendly, and professional.Highly recommend Buck Stove Fireplaces — Now we are all set if we lose power in cold weather!
